Answers to your questions

Don’t worry! Reach out to our support team and let us know which data source you need. We are continually expanding our library of connectors based on customer feedback. You can also buy a custom connector from us.

No. You can select only the tables and columns you need and want to move. You can for example leave out columns that contain sensitive information.

Yes. You can select the specific time of day when you want the data fetching process to start.

Connectors marked as “assisted” require a little bit of manual work from QuickBI data engineers to get the data source connected. This won’t add any extra cost to you, but it means that you won’t instantly be able to connect the data source all by yourself. Please book a free onboarding from us or contact our support after signup and we'll get your data source connected.

Connectors marked as “enterprise” require more customer-specific custom setup from QuickBI data engineers and are only available for our Enterprise tier customers. Please contact us if you want to get an enterprise data source connected.

Connectors marked as “coming soon” are on our roadmap but not yet ready. We prioritize the development of new connectors based on customer requests. You can also buy a custom connector from us and then we will make the connector available as soon as possible.

Don’t worry! Connecting your tool to QuickBI probably still works. See our instructions on connecting other data tools in the QuickBI application, or contact us and let us know what tool you are using. We are happy to help you!

No. Every QuickBI plan includes a fully managed BigQuery data warehouse. You don’t need to know anything about data warehouses.

Customers on our enterprise tier can also use their own BigQuery data warehouse. If you want to use another data warehouse with QuickBI, please contact our support.

All our plans include a fully managed BigQuery data warehouse. Customers on our enterprise tier can also use their own BigQuery data warehouse. If you want to use another data warehouse please contact our support.

Data security is the top priority of QuickBI and we are committed to ensure data security and privacy in every phase of our process. We use multiple different methods to protect the data. We use the best practices of data protection and systemically prevent the potential security threats of our service. The data has been encrypted with robust modern encryption methods (e.g. TLS, AES-256). The service infrastructure is in Google Cloud Platform (GCP), which is designed to comply with multiple international security standards, like ISO/IEC 27001. Our personal data processing complies with the General Data Protection Regulation (GDPR) of the European Union. For more information on our data protection, please contact us.

The data retrieved from the customer's data sources for their reports is saved in a customer-specific BigQuery data warehouse, which is located in Google Cloud servers in Europe. Data related to using the service, like user information, are also located in Google Cloud servers in Europe.

Yes. We are committed to protecting the privacy of our customers and ensuring that our processing of personal information is transparent and in compliance with the General Data Protection Regulation (GDPR) of the European Union.

Yes. You can select only the tables and columns you need and want to move. You can for example leave out columns that contain sensitive information.

We offer a risk-free trial experience where you can test connectors and platform features at no cost for up to 30 days.

If you need more time to evaluate or to simply pause the account and timer on your trial during your evaluation, please reach out to support@quickbi.io and we will be able to help you.

You can end your subscription any time with a one-month notice.

No. Currently all our plans include unlimited users.

You can contact our customer support by chat in the bottom right corner of your screen or by email to support@quickbi.io