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Integraatio Zendesk Support

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Zendesk Support data connector

Streamlining Support Services with QuickBI’s Zendesk Support Connector

Zendesk Support is a customer support ticketing system that streamlines customer service operations. It allows businesses to manage, track, and resolve customer support tickets from various channels, all in one place. Zendesk Support is built to improve customer relationships, boost efficiency, and provide valuable insights to drive better business decisions.

While Zendesk Support is instrumental in enhancing customer support services, integrating it with QuickBI’s Zendesk Support connector can maximize the value you get from its data.

The Data Within Zendesk Support

Zendesk Support contains a wide variety of data providing critical insights into your customer service operations. The data includes:

  • Ticket Information: Details about support tickets including creation date, status, type, priority, tags, and resolution time.
  • Customer Details: Information about customers who have raised tickets, including their contact details, previous interactions, and feedback.
  • Agent Performance: Metrics about agent productivity, such as tickets handled, response time, resolution time, and customer satisfaction scores.
  • Support Channel Data: Information about the channels (email, phone, chat, social media) through which tickets have been raised.

The Power of Integration: Zendesk Support and QuickBI Connectors

When you integrate Zendesk Support data with other systems using QuickBI’s connectors, you create a more comprehensive view of your customer service operations and their impact on your business. Here are some potential integrations and their benefits:

  • CRM Systems (like Salesforce): Integrating CRM data with Zendesk Support data can offer a full view of a customer’s journey, from acquisition to support interactions. This can lead to improved customer relationships and personalized customer experiences.
  • Marketing Automation Platforms (like Pardot): This integration allows businesses to analyze how customer support impacts marketing campaigns and customer retention. You can also use this data to enhance customer segmentation for targeted marketing campaigns.
  • E-commerce Platforms (like Shopify): By linking e-commerce data with support data, you can understand how customer service impacts sales, returns, and customer loyalty. It can also provide insights for product improvement based on customer feedback.
  • Project Management Tools (like Asana): Integrating project management data with Zendesk Support can help manage and prioritize development or product issues reported by customers. It provides a direct link between customer feedback and product enhancements.
  • Social Media Platforms (like Twitter): By merging social media data with support data, businesses can monitor customer complaints or feedback shared on social platforms and coordinate responses, leading to improved brand reputation management.

In conclusion, integrating Zendesk Support data with other systems using QuickBI’s connectors not only amplifies the value of your data but also enables a more informed and strategic decision-making process. QuickBI is committed to helping you unlock the full potential of your data.

You can start a free trial from the self-service interface. You get access to hundreds of ready-made integrations and the Google BigQuery data warehouse. The trial does not require payment information or a phone number.

Why connectors from QuickBI?

Fast onboarding

No need for big and time consuming project. With QuickBI you can get access to your data quickly. We have taken care of all ground work for you and you can get straight to business intelligence.

Data warehouse included

When you get data connectors from QuickBI you will also get Google BigQuery data warehouse which works seamlessly between your data sources and business intelligence tools.

Use the BI tool of your choice

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Always up to date

QuickBI takes care that connectors are updated as data sources update their API's or databases. You don't need to have anyone from IT department waiting for things to break.

Data pipeline from same provider

QuickBI provides whole data pipeline for you so you can turn in to us if you have any questions or development ideas for your data pipeline.

Custom connectors available

We have hundreds of connectors that you can start using as plug & play but we understand that you might have some data sources that we don't support yet. We can help you with those data sources also. We can make the connector for you or help with getting the custom connector made by some of our partners.

Pricing

Basic

99 /month
  • 1 data source
  • Data updated weekly
  • 12 months of historical data
  • Google BigQuery data warehouse

Pro

250 /month
  • 4 data sources
  • Data updated once per day
  • Unlimited historical data
  • Google BigQuery data warehouse
  • Extra data sources 50€/source/month
  • Data extraction from multiple different instances of a same data source 20€/instance/month

Enterprise

500 Starting from /month
  • Unlimited data sources
  • Data updated hourly
  • Unlimited historical data
  • Possibility for custom connectors
  • Google BigQuery data warehouse
  • Data extraction from multiple different instances of a same data source 20€/instance/month