Integraatio Cuuma

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Cuuma data connector

Cuuma is a modern customer service system designed to create seamless, enjoyable encounters that both customers and staff will appreciate. The Finnish mobile carrier’s services are used by nearly 1,000 companies, distinguishing itself with advanced call routing capabilities, automated pre- and end-call processes, integrations to modern tools, and client-specific customizations.

The system is built with a focus on creating a unified experience across all channels of communication, including phone calls, text messages, emails, and chat. It offers features that help make customer service more efficient and effective, such as updating customer history irrespective of the channel or service representative involved, managing peak periods with intelligent automation, and providing a reliable and fair partnership that includes the latest technology and expertise.

Cuuma is tailored to fit individual business needs. Its system is designed to integrate various functions into a unique whole. It allows the management of different communication channels, such as email, chat and text messages, phone calls, media alerts, and time tracking in one view. The platform can be integrated with other tools, enabling real-time access to information about new callers and easy collection of customer feedback.

Cuuma helps companies measure and improve their customer service quality by providing reliable data. It measures appropriate response times for your company and aids in correct resource allocation, thereby enhancing efficiency and cost savings. It allows customers to decide where and how they want to interact with your business and ensures that conversations can continue from where they last stopped.

Cuuma contains data from the customer journey, enriched with information from third-party APIs, and can integrate with CRM systems like Salesforce. The core function of the solution is to ship new leads to Cuuma’s CRM system, where the sales team can continue nurturing the potential customer. Prospects are categorized based on information from third-party APIs, user actions on the site, and a short questionnaire before granting a demo of Cuuma’s product.

Integrating Cuuma Data

Cuuma can be very beneficial when integrated with other systems, such as:

  • Salesforce: Cuuma’s integration with Salesforce allows it to profile customers on multiple factors and focus sales resources efficiently based on facts. This helps in streamlining the sales process and increasing efficiency.
  • Sympa HR: This HR solution can be integrated with Cuuma to manage employee basic information. Sympa offers the required data in configurable Sympa REST API endpoint(s) or file-based output(s) for the integrated system or third-party solution to integrate with the Contact Information system. This helps in better employee management and efficient work processes.
  • Google BigQuery: When Cuuma is integrated with QuickBI’s service and connected to Google BigQuery, it can unlock powerful data analysis capabilities. This allows businesses to conduct in-depth analysis of customer interactions, measure customer service quality, and develop data-driven strategies for improvement.
  • CRM Systems: Integrating Cuuma with CRM systems can help businesses better track customer interactions, manage leads, and enhance customer service. The enriched data from Cuuma can provide valuable insights into customer behavior, which can be leveraged to improve customer relationships and drive sales.

Integrating Cuuma with these systems can lead to improved customer profiling, efficient resource allocation, streamlined sales processes, and enhanced customer service. It can also provide businesses with a comprehensive view of their customer interactions, leading to more informed decision-making.

QuickBI offers a ready-made solution for retrieving and transferring Cuuma data to the Google BigQuery database. This enables an easy and efficient way to use information from Cuuma together with other information sources. QuickBI’s consultants can also help you build reports and dashboards to enhance your ability to derive valuable insights from all your data.

You can start a free trial from the self-service interface. You get access to hundreds of ready-made integrations and the Google BigQuery data warehouse. The trial does not require payment information or a phone number.

Why connectors from QuickBI?

Fast onboarding

No need for big and time consuming project. With QuickBI you can get access to your data quickly. We have taken care of all ground work for you and you can get straight to business intelligence.

Data warehouse included

When you get data connectors from QuickBI you will also get Google BigQuery data warehouse which works seamlessly between your data sources and business intelligence tools.

Use the BI tool of your choice

QuickBI delivers your data to data warehouse in a way where it's easy to analyze with your favourite BI tools. Our clients use for example Tableau, Power BI, Looker Studio and Qlik.

Always up to date

QuickBI takes care that connectors are updated as data sources update their API's or databases. You don't need to have anyone from IT department waiting for things to break.

Data pipeline from same provider

QuickBI provides whole data pipeline for you so you can turn in to us if you have any questions or development ideas for your data pipeline.

Custom connectors available

We have hundreds of connectors that you can start using as plug & play but we understand that you might have some data sources that we don't support yet. We can help you with those data sources also. We can make the connector for you or help with getting the custom connector made by some of our partners.

Pricing

Basic

99 /month
  • 1 data source
  • Data updated weekly
  • 12 months of historical data
  • Google BigQuery data warehouse

Pro

250 /month
  • 4 data sources
  • Data updated once per day
  • Unlimited historical data
  • Google BigQuery data warehouse
  • Extra data sources 50€/source/month
  • Data extraction from multiple different instances of a same data source 20€/instance/month

Enterprise

Contact sales for pricing
  • Unlimited data sources
  • Data updated hourly
  • Unlimited historical data
  • Possibility for custom connectors
  • Google BigQuery data warehouse
  • Data extraction from multiple different instances of a same data source 20€/instance/month